Help Centre
Search for an answer, or pick a topic below. If you would rather talk to a person, we reply within one working day.
Browse by topic
Orders and payment
- Do I need an account to place an order?
- Which payment methods do you accept?
- Can I change or cancel my order after placing it?
Delivery
- How much is delivery and how long does it take?
- Do you deliver outside the UK?
- Why has my order arrived in more than one parcel?
Returns and refunds
- How long do I have to return something?
- Does it cost anything to return an item?
- When will I get my refund?
Products and sizing
- Are your products genuine?
- Why are your prices lower than the brand's own shop?
- How do I know what size to order?
- All 3 answers
Your account and privacy
Policies & tools
The full version of every answer above, plus the pages you need when something has already gone wrong.
Delivery & shipping
What each option costs, when it arrives, and what happens if a parcel goes missing. Free standard UK delivery on every order.
Returns & refunds
Thirty days from delivery to change your mind, what it costs to send something back, and how long a refund takes.
Size guide
How UK, EU and US sizing compare, and how to measure yourself before you order.
Track an order
Live status for every order and every parcel, in your account.
Contact us
Email or the contact form. A person replies within one working day.
About Top Brand Outlet
Who we are, how outlet buying works, and where we dispatch from.
Sourcing & transparency
How sellers are vetted before they list, how we keep checking, and how RRPs are evidenced.
Privacy policy
What we hold, why we hold it, and how to ask for a copy or have it erased.
Terms & conditions
The terms your order is placed under.
Cookies
Which cookies we set, and how to change your choices.
Still stuck?
Send us the order number and what went wrong, and a person will read it and reply within one working day — not a bot, and not a queue number.
Contact uscontactus@topbrandoutlet.co.uk0330 133 2599Monday to Friday, 9am–5pm.
Where we dispatch from
35 Knockhall RdGreenhitheDA9 9EZUnited KingdomThis is a fulfilment site, not a shop — there is no counter to visit and nothing to try on. Everything is ordered online and posted out, with free standard UK delivery on every order.
More about us