We do not accept earrings or underwear back due to health and hygiene regulations. We also do not accept returns on products from Crep Protect due to the usable nature of the items. All returned goods are subject to stringent checks by our returns department and any garments with a strong defined odor such as tobacco, cooking/food smells, aftershave or deodorant will not be accepted.
Please include your return form in the return parcel and simply fill the return form and state that you would like to receive an exchange. We require the product ID number and size you require in the exchange item also writing on the return form. If you are unable to fill the return form, please enclose a note with your name, order number and that you require a refund written on it. All goods must have original tags attached and returned in the same condition as received. If the item is in a box, such as trainers, we will not accept your return if the box is damaged or has been written on.
We aim to process all refunds within 24 hours* of the item(s) been received. A refund to a credit/debit card takes between 3-5 working days to show in your account (dependent on your bank’s processing time). A PayPal or Clear Pay refund takes 3-6 hours and goes into the PayPal or Clear Pay account you originally paid with.
We aim to process all exchanged orders within 24 hours of the item(s) been received. Once your exchanged order has been set up you will receive an email confirmation with your new order number and upon dispatch your new tracking number.
Please note that all exchanges are delivered to you using our standard 48 Hours Royal Mail service. If you need your exchange faster please contact us to upgrade your delivery. Fees apply.
*This can take up to 5 working days in sale periods or over weekends.
Please use a tracked service with the correct insurance, which allows cover for a return order should it go missing in transit.