Customer Care
| Service | Cut off | Delivery Times | Cost | Courier |
|---|---|---|---|---|
| Standard UK Delivery | 14:00 | 2 Working Days | Free | Royal Mail |
| 24 Hrs | 14:00 | 1 Working Days | £2.99 | Royal Mail |
| Express Delivery | 14:00 | Next Working Day | £6.99 | Royal Mail/DPD |
| Mainland Europe | 14:00 | 4-7 Working Days | £10.99 (Each item will charge £4.99) | Royal Mail/DPD Economy |
| USA, Canada, Australia, Japan | 14:00 | 7-14 Working Days | £14.99-£19.99 (Each item will charge £4.99) | Royal Mail/DPD Economy |
| Worldwide | 14:00 | 15-30 Working Days | £14.99-£19.99 (Each item will charge £4.99) | Royal Mail/DPD Economy |
Excluding UK Bank Holidays, which may cause longer delivery times. During peak times, our cut-off and delivery schedules may vary slightly, but we'll inform you of the details at checkout.
No worries, we've got it all covered! A confirmation email with all your order details has already been sent to you.
Our couriers will update you throughout the delivery process.
If your tracking info says it's been delivered but you haven't received your order, please reach out to us right away!
After placing your order, you'll get a confirmation along with an email from one of our trusted couriers. They'll send you a tracking number, so keep an eye out for updates!
| Our website | Tracking Link |
|---|---|
| Top Brand Outlet | https://topbrandoutlet.co.uk/order-tracking |
| Delivery Partner | Tracking Link |
|---|---|
| Royal Mail | https://www.royalmail.com/track-your-item#/ |
| DPD | https://track.dpd.co.uk/ |
| Services | Courier |
|---|---|
| Standard Delivery | Royal Mail/DPD |
| Express Delivery | Royal Mail/DPD |
It's easy! Visit our Contact US page to find out more.
No problem! Royal Mail will make another delivery attempt on the next working day. If that doesn’t work, you can arrange a redelivery on their website. Alternatively, you can pick up the item from a Royal Mail or DPD Collection Point.
This doesn't sound ideal! Please get in touch with our customer service team right away. Make sure to reach out within 1 day of your delivery date, as we won't be able to take any action after that.
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OUTLET ADDRESS
Unit 10, Howletts Hall Farm
Mill Lane, Navestock
Romford
RM4 1ET
United Kingdom
Phone:0330 133 2599
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