If you’ve received the correct number of item(s), but wrong size or one isn’t what you ordered – please let us know within 24 hours of receiving the order. You’ll then need to return the wrong item by prepaid label given by us & letting us know if you’d like the correct item sent to you or if you’d like to receive a refund.
As soon as we receive this we’ll get the correct item sent out or refund will be issued.
If you’re missing an item from your order let us know within 24 hours. You will also required to let us know if parcel was tempered with. As part of our on-going fraud prevention measures, We will crosscheck with our dispatch team to verify with Order Picker & in house CCTV which may take up-to 24 hours.
Upon Conclusion, You’ll be offered to have the missing item sent to you separately or to receive a refund.
Sorry, we’re unable to add or remove items from your order once the order has been processed. You can return your order within 30 working days from the day you received your order.
If you need to cancel your order contact our Customer Services team via Contact us. Please provide us your order number to speed up the process.